Terms and Conditions

Please read these Terms and Conditions carefully before booking a Treatment, purchasing a Product or Gift Voucher, or otherwise using our Services. By booking with us, in Store, by phone, by message, or through our online Booking Platform, you agree to be bound by the Terms set out below.

1. Introduction and Acceptance of These Terms

1.1 These Terms and Conditions (“Terms”) govern every Booking, Treatment, Product purchase, Gift Voucher and interaction between Sheer Beauty Care Limited, trading as Sheer Beauty Care (“Sheer Beauty Care”, “we”, “us” or “our”), and any person who books, receives, purchases or uses our Services or Products (“you”, “your” or “Client”).

1.2 By making a Booking with us — in person, by phone, by message (including WhatsApp), or through our online Booking Platform — by purchasing a Gift Voucher or Product, or by attending our Store or a Home Service for a Treatment, you confirm that you have read, understood, and agree to be bound by these Terms, together with any policy referred to in them.

1.3 If you make a Booking or purchase on behalf of someone else — for example, gifting a Treatment, booking for a family member, or arranging a group or event booking — you confirm that you are authorised to accept these Terms on their behalf, and that you will make them aware of these Terms before their appointment.

1.4 Please read these Terms carefully. If there is anything you do not understand, or do not agree with, please contact us before booking so we can discuss it with you.

1.5 Nothing in these Terms limits or excludes any right you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, the Privacy Act 2020, or any other New Zealand law that cannot lawfully be excluded or limited. Where any clause in these Terms would otherwise have that effect, it applies only to the extent the law allows.

2. Definitions and Interpretation

2.1 In these Terms, unless the context requires otherwise:

“Booking” means a confirmed appointment for one or more Treatments, made in person, by phone, by message, or through our Booking Platform.
“Booking Platform” means the online booking system we use from time to time (currently Kitomba), accessible through our Website or directly.
“Gift Voucher” means a prepaid voucher, card or code, in physical or digital form, issued by us and redeemable for Services or Products.
“Home Service” means a Treatment delivered at a location you nominate (such as your home, workplace or event venue), rather than at our Store.
“Products” means retail skincare or other physical products sold by us, in Store or through our Website.
“Services” or “Treatments” means the beauty, skincare, massage and wellness services offered by Sheer Beauty Care from time to time, whether performed at our Store or as a Home Service.
“Store” means our salon premises at Shop 102, Level 1, Westfield Albany, 219 Don McKinnon Drive, Albany, Auckland 0632.
“Website” means sheerbeautycare.co.nz and any successor site we operate.
“Working Day” means a day other than a Saturday, Sunday or New Zealand public holiday.

2.2 Headings are for convenience only and do not affect interpretation. Words importing the singular include the plural and vice versa. A reference to legislation includes that legislation as amended, re-enacted or replaced from time to time.

3. Our Services

3.1 Sheer Beauty Care is a beauty salon operating from our Store at Westfield Albany, Auckland, and also providing selected Services as Home Services across the greater Auckland region.

3.2 Our Services currently include, subject to change from time to time: facials and advanced skin treatments (including hydrating, detoxifying, microdermabrasion, LED light therapy and Gua Sha facials), massages, eyebrow and eyelash treatments, threading and waxing (including men’s grooming), manicure and pedicure services, and employee wellness sessions and pamper parties.

3.3 Not all Services are available both in Store and as a Home Service. Current availability, treatment times and pricing are set out on our Website and Booking Platform.

3.4 All Services are performed directly by Sheer Beauty Care’s own trained, and where relevant qualified, beauty therapists. We are the provider of the Services, not an intermediary or marketplace connecting you with independent contractors.

3.5 We may add, remove, vary or temporarily suspend any Service, and update our treatment menu and pricing, at our reasonable discretion. The price and inclusions confirmed to you at the time of your Booking will apply to that Booking.

4. Making a Booking

4.1 Bookings can be made through our Booking Platform, by phone, by message, or in person at our Store.

4.2 A Booking is only confirmed once you receive confirmation from us, whether by email, SMS, app notification, or verbally in Store. We recommend booking at least 24–48 hours in advance, particularly for weekends, group bookings or Home Services.

4.3 When booking, you must provide accurate and complete information, including your correct contact details, any relevant health information (see clause 8), and, for Home Services, an accurate service address (see clause 12).

4.4 We may, at our discretion, request a deposit or valid payment card details to secure a Booking, particularly for new clients, longer Treatments, Home Services, or group and event bookings (see clause 5 and clause 13).

4.5 We may decline or reschedule a Booking — for example, where a requested Service is unsuitable for you based on health information you provide, or where we cannot safely or reasonably accommodate the Booking. Where we cancel a confirmed Booking, we will notify you as soon as reasonably possible and offer an alternative time, or a full refund of any amount already paid for that Booking.

5. Deposits, Pricing and Payment

5.1 Prices for our Services and Products are as displayed on our Website, Booking Platform or in Store at the time of your Booking or purchase, in New Zealand dollars and inclusive of GST unless stated otherwise.

5.2 We may change our prices at any time, but the price confirmed to you at the time you book (or, for a walk-in purchase, at the time of sale) is the price that will apply to that Booking or purchase.

5.3 Payment for Services is due in full at the time the Service is provided, unless a deposit or prepayment arrangement applies. We accept the payment methods displayed in Store or on our Booking Platform, which may include EFTPOS, credit or debit card, and approved digital wallets.

5.4 For Home Services, a minimum booking value of $80.00 applies. Payment for Home Services is due at the time of the appointment, unless otherwise agreed with you in advance.

5.5 Where we request a deposit or payment card details to secure a Booking, this will be clearly communicated to you when you book. Any deposit paid is applied towards the final price of your Treatment, subject to the cancellation terms in clause 6.

6. Cancellations, Rescheduling and Non-Attendance

6.1 We understand that plans change. If you need to cancel or reschedule a Booking, please give us as much notice as possible using the contact details in clause 26, or through your Booking Platform confirmation.

6.2 Because a missed appointment prevents us from offering that time to another Client, the following cancellation fees apply where you cancel, reschedule, or fail to attend a confirmed Booking:

(a) 24 hours or more before your appointment: no cancellation fee.
(b) Between 24 and 12 hours before your appointment: a fee of 25% of the price of the booked Service(s).
(c) Between 12 and 3 hours before your appointment: a fee of 50% of the price of the booked Service(s).
(d) Less than 3 hours before your appointment, or if you do not attend without any notice (a “no-show”): a fee of 100% of the price of the booked Service(s).

6.3 Cancellation fees may be charged to a payment card held on file, deducted from any deposit already paid, or invoiced to you, and must be settled before we confirm a further Booking.

6.4 If we need to cancel or significantly change your Booking — for example, due to therapist illness or an unforeseen closure — we will contact you as soon as possible, you will not be charged any fee, and we will offer you a suitable alternative appointment or a full refund of any amount already paid.

6.5 Group, event and larger Home Service bookings may be subject to additional notice periods and fees, as set out in clause 13.

7. Late Arrival

7.1 We recommend arriving 5–10 minutes before your appointment time to allow for consultation and preparation, particularly for a first visit.

7.2 If you arrive late, we will do our best to provide your full Treatment, but we may need to shorten it or adjust the Services performed so as not to impact other Clients. Where a Treatment is shortened due to late arrival, the full price of the originally booked Service still applies.

7.3 Arrival more than 15 minutes after the scheduled appointment time, without prior notice to us, may be treated as a no-show under clause 6.2(d).

8. Client Health, Consultations and Patch Testing

8.1 Your safety is our priority. Before certain Treatments, we will ask you to complete a consultation form or answer questions about your skin, health, medications, allergies, previous reactions, recent cosmetic procedures, or other factors relevant to the safety and suitability of a Treatment.

8.2 You must give us complete, accurate and up-to-date information at the time of Booking and before each Treatment. We rely on this information to select safe and appropriate Treatments, products and techniques for you.

8.3 Where recommended for a particular Product or Treatment — for example, certain skin treatments, tints, or new products — we may carry out a patch test at least 24–48 hours beforehand. If you decline a recommended patch test, you accept the increased risk of a reaction, and we may decline to proceed with that Treatment or Product.

8.4 If you experience any discomfort, pain, or an unexpected reaction during a Treatment, please tell your therapist immediately so we can pause, adjust or stop the Treatment.

8.5 If you notice any unusual reaction after a Treatment — such as redness, swelling, irritation or a rash that does not settle within a reasonable time — please contact us as soon as possible using the details in clause 26, so we can advise you and, where appropriate, arrange a follow-up.

8.6 Our Services are provided for general beauty, skincare and wellness purposes. They are not a substitute for medical advice, diagnosis or treatment. If you have a medical condition, or are unsure whether a Treatment is suitable for you, please consult your doctor before booking.

9. Pregnancy, Medical Conditions and Allergies

9.1 Some Treatments, products or treatment intensities are not suitable during pregnancy or breastfeeding, or for Clients with certain medical conditions (such as skin conditions, diabetes, epilepsy, cardiovascular conditions or compromised immunity), recent surgery, or specific allergies.

9.2 You must tell us if you are pregnant or breastfeeding, or if you have any medical condition, allergy or sensitivity that may be relevant, before we confirm your Booking or begin any Treatment. Where necessary, we will adapt, modify or decline a Treatment to protect your health and safety.

9.3 We may ask for written clearance from your doctor or specialist before performing certain Treatments, where we consider this appropriate.

10. Clients Under 18

10.1 Some Treatments are suitable for younger Clients; others are offered only to adults, or to minors with the consent of, and where reasonably practicable accompanied by, a parent or legal guardian.

10.2 Clients under 16 years of age must be accompanied by a parent or legal guardian for their appointment, and that parent or guardian must consent to the Treatment and complete any required consultation form on the minor’s behalf.

10.3 Clients aged 16 or 17 may attend independently for age-appropriate Treatments, but we may still require written parental or guardian consent for certain Services (such as chemical exfoliation, LED or advanced skin treatments), at our discretion.

10.4 We may decline to provide a Treatment to a minor where we consider it is not appropriate, safe, or in their best interests.

11. Client Conduct and Our Right to Refuse or Stop a Treatment

11.1 We are committed to providing a safe, respectful and professional environment for our Clients and our team, and we ask that all Clients treat our therapists and staff with courtesy and respect.

11.2 We operate a strictly professional service. We do not provide, and will not tolerate any request for, any service of a sexual nature. Inappropriate, abusive, threatening or discriminatory behaviour towards our staff, or any conduct that makes our team feel unsafe, will not be tolerated.

11.3 We may refuse service, end a Treatment early, or decline future Bookings, without refunding any amount already charged for time or products used, where a Client:

(a) behaves in a manner described in clause 11.2;
(b) attends under the influence of alcohol or drugs in a way that makes a Treatment unsafe;
(c) provides false or materially incomplete health information affecting the safety of a Treatment; or
(d) otherwise behaves in a way that is unsafe, abusive, or seriously disruptive to our business.

11.4 Any incident involving inappropriate conduct towards our team may be reported to the New Zealand Police.

12. Mobile and Home Beauty Services

12.1 For Home Services, you must provide accurate details of the address where the Treatment will take place, along with any relevant access information, such as building access codes, parking availability, or pets on the premises.

12.2 You must provide a clean, safe and private space, with access to water and electricity where required for your Treatment. Our therapists bring all necessary tools, equipment and products.

12.3 Home Services across the greater Auckland region are provided at no additional travel charge. For locations more than 25km from the Auckland CBD, a travel charge of $0.80 per kilometre, calculated for the distance beyond 25km, may apply and will be communicated to you at the time of booking.

12.4 You are responsible for arranging suitable, and where possible free, parking near the service address for the duration of the appointment. Where only paid parking is available, a parking contribution of $20.00 is payable by you.

12.5 Our therapists may end a Home Service appointment early, without completing the Treatment and without refunding time already spent, if they reasonably consider the location, occupants or circumstances to be unsafe.

12.6 The minimum booking value for Home Services is $80.00 (see clause 5.4).

13. Group Bookings, Parties and Corporate Wellness Events

13.1 We offer group bookings, pamper parties and corporate or employee wellness sessions, generally delivered as a Home Service at a venue of your choice.

13.2 Group and event bookings may require a deposit to secure the date, confirmation of final guest numbers and Treatment selections by an agreed date before the event, and a minimum spend or minimum number of guests, as agreed with you at the time of booking.

13.3 Cancellation of a confirmed group or event booking with less than 7 days’ notice may result in forfeiture of the deposit and/or a cancellation fee reflecting the Services booked, in addition to, or in place of, the tiered fees in clause 6.2, as agreed with you at the time of booking.

13.4 The organiser of a group or event booking is responsible for communicating these Terms, and any health and consultation requirements, to all guests attending.

14. Treatment Results

14.1 Our therapists recommend Treatments, products and treatment plans that we genuinely believe will benefit you, based on professional training and experience.

14.2 The outcome of any beauty or skincare Treatment can vary from person to person, depending on factors such as your skin type, health, lifestyle, and how closely you follow any aftercare advice we give you. We do not guarantee any specific cosmetic outcome or result.

14.3 Following aftercare instructions we provide is important to both your results and your safety. We are not responsible for outcomes arising from your not following aftercare advice.

15. Retail Products

15.1 We sell selected skincare and beauty Products in Store and, where available, through our Website.

15.2 Products come with guarantees under the Consumer Guarantees Act 1993 that cannot be excluded. If a Product is faulty, not of acceptable quality, or not fit for its intended purpose, please contact us and we will remedy this in accordance with the Act, by repair, replacement or refund as appropriate.

15.3 For hygiene reasons, we cannot accept the return of opened, used or unsealed Products for a change-of-mind refund. Change-of-mind returns for unopened Products in original, resaleable condition may be accepted within 7 days of purchase, with proof of purchase, at our discretion.

15.4 Where we have recommended a Product to you following a skin consultation and you experience an adverse reaction, please contact us as soon as possible so we can advise you and discuss a suitable resolution.

16. Gift Vouchers

16.1 Gift Vouchers can be purchased in Store, by phone, or through our Website, and may be redeemed against any Service or Product, unless the voucher specifies a particular Treatment.

16.2 In accordance with the Fair Trading Act 1986 (as amended by the Fair Trading (Gift Card Expiry) Amendment Act 2024), every Gift Voucher we sell is valid for a minimum of 3 years from its date of purchase. The expiry date, or a statement that it does not expire, is shown prominently on the voucher at the time of sale.

16.3 Gift Vouchers cannot be redeemed for cash, in whole or in part, except where required by law.

16.4 We cannot replace a lost, stolen or damaged Gift Voucher unless you can provide adequate proof of purchase, and we may need reasonable time to verify this.

16.5 Gift Vouchers can be used across multiple visits until their value is used or they expire. Only one promotional discount code may be applied per Booking, unless we state otherwise.

16.6 Unless recorded otherwise with us at the time of purchase, a Gift Voucher is issued in the name of the intended recipient and may only be redeemed by that named recipient. A Gift Voucher is not transferable to any other person. We may request reasonable proof of identity before honouring a Gift Voucher, and may decline to redeem it where we are not satisfied that the person presenting it is the named recipient. We may, at our discretion, permit an exception to this clause — for example, where a Gift Voucher is redeemed by a parent or legal guardian on behalf of a minor recipient, or where the named recipient has notified us in writing that another person is authorised to redeem it on their behalf.

17. Promotions, Discounts and Offers

17.1 From time to time we run promotions, discount codes, and introductory offers, such as our first-time client discount. Unless stated otherwise, only one promotional offer or discount code can be used per Booking, and offers cannot be combined or applied retrospectively to a previous Booking.

17.2 Promotional offers are valid only for the period stated, and may be withdrawn, amended or extended at our discretion, except where you have already relied on an offer that was valid at the time of your Booking.

17.3 Introductory or new-client offers are limited to one redemption per person.

18. Photography and Marketing

18.1 With your consent, we may take before-and-after photographs of a treatment area for your treatment records, to help plan your ongoing skincare, or, with your specific and separate consent, to share on our Website or social media for marketing purposes. Marketing images will never be captioned with your name unless you agree, and any image that could identify you will only be used with your clear, opt-in consent.

18.2 You may decline to have photographs taken, or withdraw consent to marketing use of an existing photograph, at any time by contacting us using the details in clause 26. This will not affect your Treatment.

18.3 With your consent, given when booking or in Store, we may contact you by email, SMS or app notification with appointment reminders, offers and updates. You can unsubscribe from marketing messages at any time; this will not affect communications reasonably necessary to deliver a confirmed Booking.

19. Your Consumer Rights and Our Liability

19.1 Nothing in these Terms is intended to limit, exclude or contract out of any right, guarantee or remedy you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other New Zealand law that cannot lawfully be excluded. Any clause that would otherwise have that effect applies only to the extent the law allows.

19.2 Under the Consumer Guarantees Act 1993, our Services are guaranteed to be carried out with reasonable care and skill, to be fit for any particular purpose you have made known to us, and to be completed within a reasonable time; our Products are guaranteed to be of acceptable quality and fit for their intended purpose.

19.3 To the extent permitted by law, and subject to clause 19.1, our total liability arising out of or in connection with a Booking, or the supply of Services or Products, is limited to the amount you paid for the relevant Service or Product, except for any liability for personal injury, which is instead addressed under New Zealand’s Accident Compensation Act 2001 accident cover scheme.

19.4 We are not liable for loss or damage arising from your failure to disclose relevant health information, your failure to follow pre- or post-treatment advice, or circumstances beyond our reasonable control (see clause 23).

19.5 We hold business insurance appropriate to our operations, and we meet our duties as a person conducting a business or undertaking (PCBU) under the Health and Safety at Work Act 2015 by maintaining safe hygiene, equipment and premises standards for our Store and Home Services, so far as is reasonably practicable.

20. Privacy and Personal Information

20.1 We collect personal information about you — including your name, contact details, booking history, payment information, and health or consultation information relevant to your Treatments — to provide our Services, manage your Bookings, process payments, and, with your consent, send you marketing communications.

20.2 We collect this information directly from you, in person, by phone, by message, or through our Booking Platform, and to a limited extent automatically through your use of our Website (see clause 21).

20.3 We handle your personal information in accordance with the Privacy Act 2020 and its Information Privacy Principles, which require us, among other things, to only collect information we genuinely need, to keep it secure, to use or disclose it only for the purpose it was collected (or a directly related purpose) unless you agree otherwise or the law requires or allows disclosure, and to give you access to, and the ability to correct, the personal information we hold about you.

20.4 Health and consultation information you share with us — such as medical conditions, allergies, pregnancy status or skin concerns — is treated by us as sensitive personal information. We use it only to provide safe and appropriate Treatments, and we do not disclose it to third parties except where necessary to deliver your Treatment safely, where you consent, or where required by law.

20.5 We may share limited personal information with trusted third parties who help us operate our business, such as our Booking Platform provider (currently Kitomba), payment processors, and IT or marketing service providers, each of whom is only permitted to use your information for the purpose we authorise.

20.6 We retain personal information only for as long as reasonably necessary for the purpose it was collected, including to meet our legal, accounting and record-keeping obligations, after which it is securely deleted or de-identified.

20.7 You may ask us what personal information we hold about you, and request that we correct it, by contacting us using the details in clause 26. We will respond within the timeframes required by the Privacy Act 2020.

20.8 If you believe we have not handled your personal information in line with the Privacy Act 2020, please contact us first so we can try to resolve it. If you remain unsatisfied, you may contact the Office of the Privacy Commissioner on 0800 803 909 or at www.privacy.org.nz.

20.9 In the unlikely event of a privacy breach involving your information that is likely to cause you serious harm, we will notify you and the Privacy Commissioner as required by the Privacy Act 2020.

21. Website and Online Booking Platform

21.1 Our Website and Booking Platform help you learn about our Services, make Bookings, and purchase Gift Vouchers and Products. While we take care to keep information on our Website accurate and current, we do not guarantee it is error-free or continuously available, and prices, treatment menus and promotions may change without notice.

21.2 Our Booking Platform is currently provided by a third party, Kitomba. Your use of the Booking Platform is also subject to that provider’s own terms of use and privacy practices, which we encourage you to review.

21.3 All content on our Website, including text, images, logos and branding, is owned by us or used under licence, and may not be copied, reproduced or used for commercial purposes without our prior written permission.

21.4 You must not use our Website in any way that could damage, disable, overburden or impair it, or use automated means, such as bots or scrapers, to access or extract content from it, without our prior written consent.

21.5 Links from our Website to third-party sites are provided for convenience only. We do not endorse, and are not responsible for, the content or practices of those sites.

22. Complaints and Dispute Resolution

22.1 We want you to be genuinely happy with your experience. If you have any concerns about a Treatment, Product, or your experience with us, please raise it with us as soon as possible, ideally within 48 hours, using the contact details in clause 26, so we can understand what happened and put things right.

22.2 We will acknowledge your complaint promptly and aim to resolve it fairly and within a reasonable time, which may include offering a follow-up consultation, a corrective treatment, or, where appropriate, a partial or full refund.

22.3 If we are unable to resolve a complaint to your satisfaction, you may raise the matter with the Disputes Tribunal, for claims up to $30,000, or seek independent advice, without affecting your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

23. Force Majeure

23.1 We are not liable for any delay or failure to perform our obligations under these Terms where this is caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, pandemic or public health measures, power or utility failures, government restrictions, or industrial action (a “Force Majeure Event”).

23.2 Where a Force Majeure Event affects your Booking, we will contact you as soon as reasonably possible to reschedule your appointment or, where this is not possible within a reasonable time, refund any amount you have already paid for that Booking.

24. General

24.1 Changes to these Terms: We may update these Terms from time to time to reflect changes in our Services, business practices, or the law. The current version is always available on our Website, and the version in effect at the time of your Booking applies to that Booking.

24.2 Severability: If any provision of these Terms is found invalid, illegal or unenforceable, that provision is modified to the minimum extent necessary to make it enforceable or, if that is not possible, severed, without affecting the enforceability of the remaining provisions.

24.3 Waiver: If we do not enforce a right under these Terms on one occasion, this does not mean we waive our ability to enforce that right in future. Any waiver must be in writing to be effective.

24.4 Assignment: We may transfer or assign our rights and obligations under these Terms, for example in connection with a sale or restructure of our business, by giving you reasonable notice. You may not assign your rights under these Terms without our written consent.

24.5 Entire agreement: These Terms, together with any specific written agreement for a particular Booking, Gift Voucher or event, set out the entire agreement between you and us regarding your use of our Services, and supersede any prior discussions or agreements on that subject, except for any representation that would amount to misleading or deceptive conduct under the Fair Trading Act 1986.

24.6 Notices: We may contact you by phone, email, SMS or app notification using the details you have provided. You agree this satisfies any requirement for communications to be in writing, to the extent permitted by law.

25. Governing Law

25.1 These Terms, and any dispute arising out of or in connection with them or your use of our Services, are governed by the laws of New Zealand.

25.2 You and we both submit to the non-exclusive jurisdiction of the New Zealand courts, or, where applicable, the Disputes Tribunal, in respect of any such dispute.

Contact Us

Sheer Beauty Care Limited, trading as Sheer Beauty Care

NZ Companies Office number: 6217387

Store: Shop 102, Level 1, Westfield Albany, 219 Don McKinnon Drive, Albany, Auckland 0632

Phone: +64 9 220 7002

Email: info@sheerbeautycare.co.nz

Website: sheerbeautycare.co.nz

Store hours: Mon–Wed 9am–6pm · Thu–Fri 9am–9pm · Sat 9am–6pm · Sun 10am–5:30pm

Home Service hours: Mon–Sat 9am–6pm